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17 Understanding NPC and Cancellation CodesThis session talks you through creating NPC non-productive codes) and Cancellation Codes.
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18 Working With Schedules (Part 1)This session takes you through how scheduling works.
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19 Working With Schedules (Part 2)This session continues our look at how the schedulers work.
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20 Understanding the Weekly DiaryThis session shows how to make use of the Weekly Diary screen.
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